Privacy Policy

• Data controller - determines the purpose and manner in which personal data is used.
• EEA - EU member states plus Norway, Iceland and Liechtenstein.
• Online advertising - advertising messages visible on the Internet.
• Special categories of data - data revealing racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; genetic and biometric data; health data.

1. When placing an order and browsing the website:

• first and last name, address, e-mail, phone number, date of birth, ID card number, PESEL (national identification number),
• service preferences,
• activity on our website, including clicks on advertisements,
• device information (operating system, IP address, identifiers, browser data),
• social preferences, interests and activities.

2. Additionally, when making a purchase:

• passenger information and data from an identity document,
• insurance data,
• medical information and special needs (diet, religion, disability),
• activity on the website and clicks on advertisements (including on other companies' websites),
• information about access to digital services.

3. When contacting us and participating in promotions:

• personal data provided in communications (name, username, contact details),
• details of e-mails and other digital messages,
• feedback and participation in customer surveys.

We obtain data from various sources, including specialist companies, business partners and public registers.

Your insurance company, its agents and medical staff may provide us with relevant data in emergency situations.

If you log in via a social network (Facebook, Google), you share your user data from that network with us.

We also use images from CCTV cameras, IP addresses and browser information collected at our offices and locations.

We use personal data provided by other people in connection with the performance of services covered by an agreement. When sharing another person's data, make sure they have given their consent and are aware of how it will be processed.

1. Fulfilling orders and services - managing bookings, access to products, support and refunds.
2. Managing and improving services - developing products, websites, loyalty programmes; protection against fraud and abuse.
3. Safety and incident response - responding to safety-related incidents, accidents, medical and insurance purposes.
4. Research and development - internal research and development work, improving products and systems.
5. CCTV monitoring - ensuring safety at our offices, preventing and prosecuting crime.

We use data to better understand your interests and provide personalised offers, content and advertising. We analyse responses to marketing communications in order to tailor our offer to your needs.

If you do not want to receive personalised messages, please contact us at hello@mymagictour.com.

If you contact us (by e-mail, phone, post, social media) we will use your data to respond and provide support. Data is necessary to manage promotions and contests.

NOTE! We do not sell personal data to third parties.

We may send you offers and information about our products electronically, only after obtaining your freely given consent. You can change your preferences at any time by writing to hello@mymagictour.com or using the unsubscribe link.

Regardless of marketing consent, you will still receive information related to the services you have purchased (booking confirmations, important notices).

We work with IT, marketing, research, payment and logistics providers, to whom we disclose the minimum necessary scope of data.

In order to travel, it may be necessary to disclose your data to immigration and border control authorities in the countries of departure and destination.

We apply appropriate security measures to protect data against loss and unauthorised access, use, alteration and disclosure. Data may be transferred to and stored outside the EEA by organisations cooperating with us.

We store data only for as long as necessary to achieve the purposes described in this Policy and/or to comply with legal requirements. After that period, the data is securely deleted or anonymised.

Cookie files allow us to provide key functionality and improve the quality of service. Details are described in a separate Cookies Policy.

Our websites may contain links and features of external services (Facebook, Instagram, YouTube, Pinterest), which have their own privacy rules. We are not responsible for the operation of other organisations' websites.

You have the right to:

• request a copy of your personal data,
• ask for correction or deletion of your data,
• object to processing,
• ask for your data to be transferred to another organisation (where technically feasible),
• lodge a complaint with the supervisory authority for personal data protection.

Contact: hello@mymagictour.com. Before taking action, we may require verification of your identity.

We collect and use data when at least one of the following conditions is met:

• we have your consent,
• it is necessary to comply with a legal obligation,
• it is necessary to protect vital interests,
• it is in the public interest or we have the appropriate authorisation,
• it is in our legitimate interest or that of a third party, not overridden by your rights.

In accordance with applicable regulations, you have the right to withdraw from the agreement on the terms set out in the Terms and Conditions. You can use the ready-made template:

This Notice replaces all previous versions. We may amend it at any time - please check for updates regularly. We will notify you of any significant changes in a visible manner on the website.

The Cookies Policy forms an integral part of this Privacy Policy.